Fangwai Data security and privacy statementrequired
Fangwai is committed to ensuring that your personal privacy is protected.
What Personal Information We Collect and How We Use It
When You Purchase or Request a Trial of Our Products
When you purchase or request a trial of our products from Atlassian Corporation Plc ("Atlassian") via Atlassian Marketplace, we receive the following information from Atlassian regarding your transaction: the Fangwai product, license size and support duration, the Atlassian-issued invoice number and unique license identifier (Atlassian Support Entitlement Number, or "SEN"), your name, organization name and contact details (including physical address, email addresses and phone numbers), and the name and contact details of any reseller who assisted you with the transaction. The information Atlassian shares with us is limited to that information you or your reseller provided when initiating the product purchase or trial.
We use the personal information associated with your product purchase or trial to provide you with product support that you initiate, notify you of new product releases, alert you to critical product security issues, offer tips on making best use of the product, and notify you of associated Fangwai products, services and events.
When You Use Our Products
Fangwai products are downloaded and installed by you onto computing devices that you own, manage or control. Our products do not initiate contact with or collect and transmit any data to Fangwai or to any third-party.
When You Contact Us With a Product Inquiry
When you contact us about an Fangwai product via telephone, email, an in-product contact form or link, or at an in-person event, we may ask you for your name, contact information, organization name, and details associated with your inquiry. Any information you provide to us when making such an inquiry is only used to address the specific needs of your inquiry, and when submitted via website or in-product form or link, only used for the indicated purpose.
When you submit an inquiry via an in-product contact form or link, to expedite our answering your inquiry our product may automatically collect additional information about the environment in which you are using our product, and include that information with your submission. This information includes: the details of your Fangwai product license, the version of our product and underlying application being used, the application and operating system environment in which the product is running, the type of web browser and computing device you are using, any product errors or warnings, and the in-product context from which your inquiry originated. The information automatically collected and provided to us with your submission does not include any information on projects, project data, user data or user activities within your application.
In following up on your product inquiry, we may request additional information from you such as screenshots or video captures, product configuration details, product file exports and application log files. This additional information may include project and/or user data, including personally identifiable information. We use telephone, email, screen sharing and file sharing services to securely receive this information from you and provide you with continued support. All additional information shared with us is with your implicit consent and used solely to address the immediate issues we are helping you to resolve.
When You Browse Other Company-Related Online Resources
How We Store and Secure Your Personal Information
The personal information you provide to us is stored securely on our computers using industry standard best-practices for secure access, data protection, user privileging and password management, and multi-factor authentication.
How Long We Retain Your Personal Information
We also may retain your personal information for a longer period of time to support providing or marketing our services to you or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. If we delete some or all of your personal information, we may continue to retain and use information that has been aggregated or anonymized so that it can no longer be used for personal identification.
Disclosure of Your Personal Information
If you purchase one of our products, we may use the name and logo of your organization for limited marketing purposes, such as the Our Customers list on our website. We do not use the information of any individuals, or from trial uses of our products, for this purpose; only that of purchasing organizations.
Your Personal Information Rights and Preferences
You have the right to request an audit and copy of your personal information that we have stored, and to ask us to make any necessary corrections to ensure that it is accurate and up-to-date. You may also ask us to remove any personal information that you do not wish for us to store.
Questions or Concerns