JIRA Administrators FAQ

The information on the FAQs linked below may not apply to JIRA OnDemand.

Performance FAQ

• Is your JIRA Running Slowly

Usage FAQ

• Modifying the JIRA Footer
• 'Road Map', 'Change Log ', and 'Versions' Project Tabs Are Not Visible
• Why Do Linked Issues in JIRA Appear with a Strike-Through
• How to Enable the FishEye Plugin from the Plugin Administration Screen
• How to Add the Priority Field Into the Email Subject
• How to Change the Number of Rows Allowed in the Text Type Custom Field Renderer
• How to Make a Federated JIRA Instance
• How to Remove 'Unknown' Option from 'Component' and 'Fix Versions'
• Automatic Escalation of issues
• How to Activate Header Row for Subtask List in Issue Detail View
• How to Limit the Number of Characters Entered in a Summary Field
• JIRA's Timestamp Doesn't Match the System Time
• How to Attach a File During Issue Creation
• How to Remove Duplicate Entries for Names and Groups
• How to Export Users to CSV from JIRA
• How Come JIRA does Not Show Direct SQL Data Modifications
• How to get JIRA Pages to Render when URL Contains an Underscore
• Certain Action Words Show Incorrect Language Translations
• How to disable or enable the GOT FEEDBACK button
• Changing the number of users synchronised from LDAP to JIRA
• How do I reduce my user count in JIRA
• Adding custom content to the front page
• Allow editing of Closed Issues
• Allowing users to create issues anonymously
• Anonymising JIRA Data
• Appending Email Addresses to Comments Made by Anonymous Users when Using a Mail Handler
• Asking for an attachment on the Create Issue page
• Automatically Populate Timezone from a Created Issue
• Can I store customer details, like company, address and contact information, in JIRA?
• Change JIRA Browser Icon
• Changing Custom Field Types
• Changing Templates Used by Export to Excel from the Issue Navigator
• Changing the default attachment size limit
• Changing the default session timeout
• Changing the Default Tab Panel from Comments to All
• Changing the Due Date Input Format
• Changing the Project Key
• Changing the Project Key Format
• Changing the Size and Content of the Components Select List
• Changing the Size of the Fix Versions and Affects Versions Select List
• Changing the Size of the Text Area Custom Field
• Changing the Temporary Directory
• Changing Usernames in JIRA
• Configuring project specific security
  • Controlling project visibility
  • Using Project Level Security with Project Roles — This tutorial provides a step-by-step guide for creating project roles and using them in an issue security scheme. We recommend creating a test project and two test users for this tutorial.
  • Using Project Level Security with User Groups
• Connecting to SSL services
• Creating a Custom Workflow
• Creating an Unassigned Issue
• Creating Issues via direct HTML links
• Current Reporter Browse Project Permission
• CVS ssh Jira Integration
• Disabling Form Token Checking
• Displaying a Field Based on Another Field Selection
• Editing a custom field option
• Escalating issues (or sending email notifications) when the set turnaround time is exceeded
• Field Layout Schemes in JIRA 3.x
• Fields Allowing Custom HTML or JavaScript
• Finding the Id for Issue Types
• Group Name Guidelines for JIRA
• How can I control the editing of issue fields via workflow?
  • Using a Workflow to control edit of an issue by changing Workflow XML
  • Using Templates to control edit of an issue
• How do I assign issues to multiple users
• How do I delete a user account?
• How do I disable Firebug for JIRA?
• How Do I Use an SSL Certificate Generated Using openssl?
• How the CreateOrCommentHandler works?
• How to change Multi Select Custom field size using script
• How to change the location of stdout and stderr logs
• How to clear the resolution field when the issue is reopened
• How to configure sub-task to have a specific screen?
• How to convert types using Jelly
• How to create a download link to a file
• How to disable the Resolve issue screen while resolving issues
• How to display a different format for the Number customfield
• How to ensure the Road Map tab is visible
• How to Get Unicode 'non-ASCII' Characters in HTTPS URL to Appear Correctly
• How to have long component version names display properly in the Issue Navigator
• How to Remove 'NONE' from a Select List Custom Field
• How to Rename the 'Priority' Field in the Issue Navigator
• How to re-order statuses
• How to re-order the list of issue operation in an issue
• How to resize Free Text Field customfield
• How to resize the 'Components' and 'Affects Versions' fields in the Issue Navigator
• How to Restrict the Subversion Commits Tab to Selected Projects or Users
• How to search by number range in the Issue Navigator
• How to show a transition only when the Assignee is different from the Current User
• Importing data
• Importing user from LDAP
  • Neat JIRA LDAP tricks — Gianugo has an interesting blog up about how to take the pain out of migrating users from LDAP
• JIRA as a Support System
  • Jelly Escalation
  • Simple Escalation
• Letting customers only create issues — This page describes a minor JIRA modification which redirects users to an arbitrary page after creating issues (and potentially other operations). It is mainly of interest to JIRA Professional and Standard users.
• Linking to local file under Firefox
• Login problems
• Mail error - Unable to relay
• Making JIRA login case insensitive for JIRA 3.13.x
• Outward Link Description and Inward Link Description
• Parsing utf-7 emails
• Project-specific email templates
• QuickSearch guesses the issue key prefix (sometimes)
• Receiving a Daily Summary of Updated Issues
• Recieving Notification for Select Issues or Updates
• Removing Commas for Values Held in Number Field Custom Field Type
• Removing invalid characters from XML backups — In older versions of JIRA it was possible to cut & paste text containing control characters into JIRA issue fields. This causes problems, because JIRA's backup format is XML, and XML does not allow for the storage of most control characters .
• Removing NONE from the Issue Security Drop-Down List
• Re-order workflow transactions
• Resolved issues appearing in Open issues filters
• Restricting the Visibility of Worklog on an Issue
• Retrieving the JIRA Administrator
• Scheme Entity Relations Map — This diagram illustrates the relationships between various JIRA entities and schemes.
• Sending JIRA Data to Support
• Setting Additional Fields for Issues Created from Email
• Setting a Default Value in the Description Field
• Setting Priority field value based on customfield value
• Showing Extended Timestamp in the Created Column of the Issue Navigator
• Single Sign-on
• Tracking the Time Taken for Each Workflow Transition
• Troubleshooting Issue Creation Via Email
• Using JIRA to Manage reusable modules
• Using validators to make custom fields required on transition screens — Use the 'Fields Required' workflow validator that is packaged in the JIRA Suite Utilities.
• We already have users & groups defined elsewhere - can JIRA make use of these?
• Where are the application server logs? — A decision tree for finding JIRA logs on your system
• Why doesn't JIRA have a Severity field like Bugzilla?
• Workflows Guidebook
• XML format for import & export files

Installation Notes

• Configuring IIS with Tomcat
• Database Notes — These pages contain notes on configuring JIRA with various databases.
  • Incorrect database type specified
  • Restarting JIRA from the Setup Wizard
  • Database limitations on number of projects
  • JIRA and HSQL
    • Running SQL commands in a HSQL database — On rare occasions, one may wish to run raw SQL queries on a JIRA or Confluence database. This page describes how to obtain a SQL console for hsqldb databases, which are built into JIRA and Confluence for evaluation purposes.
  • JIRA and MS SQL Server 2005
    • Connecting to named instances in SQL Server
    • Error caused by SET NOCOUNT in MS SQL Server
    • MS SQL Server 2000 Startup errors
    • Setting Up a SQL Server 2005 database for JIRA
  • JIRA and MS SQL Server 2008
  • JIRA and MySQL
    • Configuring MySQL 5.1 to store non-ASCII characters
    • JIRA Cannot Connect to MySQL with Named Pipes Enabled
    • JIRA Cannot Create Issues when Using MySQL with Binary Logging
    • MySQL Administrator and Data Truncation Errors
    • MySQL Data Access Exception - Errcode - 17 occurs with JIRA
    • Setting Up a MySQL Database on Linux for JIRA
  • JIRA and Oracle
    • Configuring Datasource for Oracle 10g JDBC drivers
    • Restoring data using I-Net (Oranxo) Driver for Oracle
    • Store Workflow on Disk with Oracle 8 — A workaround for the problem of > 4000 character workflows in Oracle 8 is to store these on disk, instead of in the database.
  • JIRA and PostgreSQL
    • Setting up a PostgreSQL Database on Linux for JIRA
• How to Set Up SMTP Relay in Exchange 2007
• Installation Troubleshooting Guide
• Installing a LDAP server on Debian Linux for use with JIRA
• Installing Java on Ubuntu or Debian
• Installing JIRA on Mac OS X
  • Configure JIRA as service on Mac OS X
• Is Clustering or Load Balancing JIRA Possible
• java.lang.NoClassDefFoundError
• JVM and Appserver configuration info
• LicenseFactory error after upgrading JIRA
• Logging request headers
• Running multiple instances of JIRA on one machine
• Solaris ClassNotFoundException
• Windows cannot find -Xms128m